Request Service
Contact New Orleans Mechanical Pros
Ready to schedule service or get a free estimate? Our licensed HVAC experts are standing by. For emergencies, call us directly—we answer 24/7.
Request a Free Estimate or Schedule Service
Tell us what your system is doing. We respond to online requests within 2 hours during normal business hours.
24/7 Emergency Service
AC failure in New Orleans summer heat is a genuine emergency. We dispatch technicians around the clock.
Contact Information
Phone:
(504) 826-3775
Email:
dorothy@neworleansmechanicalpros.com
Office Address:
New Orleans Mechanical Pros, LLC
1615 Poydras St Ste 900
New Orleans, LA 70112
Business Hours
- Monday – Friday: 7:00am – 7:00pm
- Saturday: 8:00am – 5:00pm
- Sunday: Emergency Only
Our Service Area
We dispatch from our Poydras Street location to serve all of Greater New Orleans.
Call for an Active Cooling Emergency
If the system is down now, the indoor temperature is becoming unsafe, you smell burning insulation, or a commercial failure is disrupting operations, call (504) 826-3775. A phone conversation lets us ask the safety questions that an online form cannot ask in real time. Tell us if anyone in the home has a medical vulnerability, if a breaker keeps tripping, if water is near electrical equipment, or if food service, medical, or tenant operations are affected.
Turn the equipment off if you see ice, smoke, sparking, overheated wiring, repeated hard-start humming, or another breaker trip. Do not remove energized panels or keep resetting a safety device. If there is an immediate fire, gas, or electrical hazard, leave the area and contact the appropriate emergency service first.
The system is down right now?
Call instead of waiting for an email response. We dispatch emergency requests 24/7 across the verified service area.
Information That Helps Us Dispatch Correctly
You do not need to diagnose the equipment before calling. Describe what changed and when. The most useful details are the thermostat reading, whether the indoor fan moves air, whether the outdoor unit runs, and whether you noticed ice, water, noise, odor, or a tripped breaker.
- Property type: house, multifamily, restaurant, retail, office, medical, or other commercial space.
- Equipment location: attic, closet, crawlspace, side yard, roof, or mechanical room.
- System behavior: warm air, no airflow, short cycling, leak, noise, thermostat blank, or complete shutdown.
- Access: gate code, locked roof hatch, tenant contact, loading-zone rule, pets, parking, or escort requirement.
- Model or unit number if it is safe and easy to read. Do not climb or remove panels to find it.
Online Request Response
We review online requests during normal business hours and aim to respond within two hours. A submitted form is not a guaranteed appointment until the team confirms the date, arrival window, service address, and contact information. For an urgent failure, use the phone number.
What Happens After You Submit the Form
The service form sends the details to New Orleans Mechanical Pros so a team member can review the address, problem, and requested service type. We use the phone number and email only to respond to the request and coordinate service. The form includes required labels, a hidden anti-spam field, a time check, a security token, and rate limiting to reduce automated junk submissions.
When we follow up, we may ask for a clearer description, an equipment photo, model information, roof-access instructions, or a tenant contact. That is preparation, not a remote diagnosis. A repair price requires the technician to test the actual equipment unless the request is for a defined proposal or previously documented scope.
For residential repair, visit AC Repair in New Orleans. Commercial managers can review rooftop unit service, while owners planning replacement can read about our installation process.
Service Coverage Across Greater New Orleans
Our verified service area includes Orleans, Jefferson, St. Tammany, St. Bernard, and Plaquemines parishes. Common residential and commercial calls come from Uptown, the Garden District, Mid-City, Lakeview, Gentilly, New Orleans East, Algiers, the French Quarter, Metairie, Kenner, Harahan, River Ridge, Gretna, Harvey, Marrero, Westwego, Chalmette, Slidell, and Belle Chasse.
Travel time and emergency availability depend on current dispatch load, traffic, weather, access, and the type of technician or equipment the call requires. We confirm whether the address is within the active route before promising an arrival window. Our office address at 1615 Poydras Street is the company location; service visits are performed at the customer’s property by appointment.
Prepare the Property for the Visit
Clear a safe path to the thermostat, indoor air handler or furnace, electrical panel, outdoor unit, and any attic or crawlspace access. Move storage away from service panels, secure pets, and make sure an adult decision-maker or authorized property contact is available. Commercial properties should arrange keys, roof access, alarm instructions, and tenant notification before the arrival window.
If the system is frozen, leave cooling off and set the fan to On if it operates safely. A solid block of ice can take many hours to thaw, and refrigerant testing cannot be completed accurately while the coil is frozen. Place a towel or pan only if you can do so without touching wiring or entering an unsafe space.
Contact Questions
Can I request an exact repair price online?
We can discuss the diagnostic process and known proposal work, but most failures require measurements at the equipment. You receive an itemized repair price after the technician confirms the cause.
Do you answer emergency calls after business hours?
Yes. Emergency dispatch is available 24/7. Response time depends on location, current demand, safety, weather, access, and the technician and parts required.
Can a tenant or manager meet the technician?
Yes, when the property owner or authorized customer provides access and approval instructions. Commercial callers should identify who can approve work and receive the findings.
What if the form reports a mail error?
Call (504) 826-3775 so the service request is not delayed. The confirmation message clearly reports whether the website handed the request to its mail server.
Appointment Windows and Estimate Requests
HVAC diagnostics can run longer than expected when a system is frozen, access is difficult, or the first failed component has damaged another part. We confirm an arrival window rather than promising an exact minute, and we contact you when dispatch conditions change. Make sure the best phone number can receive calls or texts during the window.
For a replacement or commercial proposal, send the equipment count, property use, preferred timing, access restrictions, and any existing report or model information. We still verify the building and equipment in person. A useful estimate should state what is included, what another trade must provide, the expected schedule, permit responsibility, startup and commissioning, and the difference between equipment and labor warranty coverage.
If you are comparing proposals, bring the complete scopes rather than only the bottom-line totals. We can explain differences in capacity, efficiency, staging, duct correction, electrical work, controls, crane or roof work, and commissioning without guessing what another contractor intended.
If access changes, the equipment begins working again, or you need to reschedule, call before the arrival window. That lets dispatch redirect travel time to another customer and helps us decide whether the original symptom still needs diagnosis. Intermittent failures are worth reporting even when the system restarts; note the time, weather, noise, thermostat message, and anything you changed.